HAP™

HEALTH ADVOCACY PROGRAMS

Provide member outreach for chronic care management initiatives

Trust isn’t a commodity. It’s precious. But how do you develop trust? Through personalized member advocacy, like programs that address chronic care management.

That’s how Outcomes Health's Health Advocacy Programs (HAP™) can help. Outcomes Health identifies gaps in care and provides outreach to help clients meet their goals – whether it be for HCC management programs, HEDIS® rate improvement, or to supplement their disease management initiatives. Our experienced Health Advocates provide education and offer 3-way calling assistance to schedule appointments with providers. Documentation is faxed to the providers upon scheduling of the appointments and follow-up calls are made to ensure that the schedules are kept.

Powerful technology enables us to acquire and review member-level data throughout the year, providing chronic care management insight to and fostering member/provider interaction. But only specially trained professionals personally deliver your health advocacy message – whether it’s a welcome for new members or tips for chronic care management.

We remove possible obstacles by arranging translation services for non-English speaking individuals and transportation where needed. Let Outcomes Health make the connections you need in multiple ways:

• New Member Welcome Programs
• Health Risk Assessments
• Member Retention/Member Recertifications
• SNP Programs and Initiatives
• ER Follow-up Assessments
• Prevention and EPSDT Outreach
• Disease Management Support Services
• HEDIS® Member Outreach
• Care Gap Outreach
• Health Care Reminder Calls
• Three-way Call, Provider Appointments
• Customized Member Outreach Programs